Help Center
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Orders & Shipping
Track orders, delivery info
Authenticity
Verification process
Returns
Return policy & process
Payments
Pay by Bank & methods
Frequently Asked Questions
Every piece includes manufacturer stamps, serial numbers, material certification, and blockchain passport. Our experts physically inspect each item before listing. We document welds, stitching patterns, and material grain that cannot be replicated by counterfeiters.
If any independent expert disputes authenticity within 14 days of delivery, we refund 200% of your purchase price. No questions asked. This guarantee reflects our absolute confidence in our verification process.
Order before 2PM CET and receive your piece within 48 hours. Our white glove service includes professional unpacking, placement in your desired location, and removal of all packaging materials. We'll call 30 minutes before arrival.
We source from showroom refreshes, cancelled hotel and office contracts, and estate liquidations. Each piece has complete chain-of-custody documentation. These are genuine pieces that need to move quickly, allowing us to offer exceptional value.
Pay by Bank uses Open Banking technology powered by Vyne. You pay directly from your bank account without entering card details. It's faster, more secure, and supported by 95% of European banks including Deutsche Bank, UBS, ING, and many more.
Email notifications: Order confirmation, payment processed, invoice, shipping notification with tracking, delivery confirmation.
SMS notifications: Order confirmed, processing started, shipped with tracking number, out for delivery, delivered. You can customize these in your account settings.
Yes, we offer a 14-day return policy. Contact support to arrange pickup. Original packaging is required for a full refund. Returns are free for authenticity-related concerns; standard returns incur a pickup fee.
We offer 48-hour delivery to Munich, Zurich, Brussels, London, Luxembourg, Geneva, Vienna, and Amsterdam. Surrounding areas may have slightly longer delivery times. Contact us for delivery to other European cities.